Frequently Asked Questions
How can you ensure high quality?
We maintain strict quality control through our own production workshops, 100% on-line QC inspections, and certifications like ISO9001:2015 and SGS.
Do you provide free samples?
Yes, we can provide samples for free, though delivery charges are typically covered by the customer.
Can you provide custom services?
Absolutely! We have professional designers who can provide custom designs based on your specific requirements.
What is your standard shipping method?
We usually ship via international expresses like DHL, UPS, FedEx, or TNT, taking 3-5 days to arrive. Sea and air freight are also available.
How long is the product warranty?
We offer a 2-5 year warranty on our products, covering repairs or replacements for quality issues during this period.
What is the typical lead time?
Sample orders take 3-5 days, small batches 10-15 days, and large orders have negotiable delivery times.
Boray Light
