Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A: We are a manufacturer with long-cooperated trusted outsourcing partners to ensure comprehensive service.
Q2: Do you have certifications for EU or global markets?
A: Yes, we have ISO9001, CB, CE, ROHS, and IEC. Our products also pass the new ErP2.0 and EMT2.0 requirements for EU customers.
Q3: Can you provide customized lighting services?
A: Yes, we offer one-stop solutions including ODM/OEM, lighting mode customization, logo printing, and package design.
Q4: What are your flexible payment terms?
A: We accept T/T, irrevocable L/C at sight, PayPal, and online orders. Normal terms involve a 30% deposit and balance against the BL copy.
Q5: What is the difference between Motion sensors and PIR sensors?
A: Motion (radar) sensors detect movement via electric waves up to 15m. PIR sensors detect temperature changes within 3-8m.
Q6: What is the warranty period for your LED products?
A: Our normal warranty is 2 years, with premium products offering 3-5 years. Most lamps work normally beyond 3 years under proper usage.