🏢 Professional Service & Profile
Company Vision: Specializing in R&D, production, sale, and service of high-tech energy-saving LED products since 2006. We pursue green technology and customer-first service.
- ✔️ All inquiries replied within 24 hours.
- ✔️ OEM/ODM customized lighting solutions.
- ✔️ Specialized in jewelry, museum, and luxury showroom lighting.
- ✔️ Strict quality control system (Defect rate < 0.2%).
❓ Frequently Asked Questions
Q: Can I have a sample order for this LED light?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q: What is the typical lead time for production?
A: Samples take 3-5 days, while mass production requires 1-2 weeks for quantities over 1000pcs.
Q: How do you ship the goods and how long does it take?
A: We usually ship by DHL, UPS, FedEx or TNT, arriving in 3-5 days. Airline and sea shipping are also available.
Q: Is it possible to print my logo on the product?
A: Yes. Please inform us formally before production and confirm the design based on our sample.
Q: What kind of warranty do you provide?
A: We offer a 2-5 year warranty on our products depending on the specific model and requirements.
Q: How do you handle faulty products?
A: Our products have a strict quality control system with a defect rate < 0.2%. During the guarantee period, we send replacements or discuss repair solutions.
Boray Light
