Frequently Asked Questions
Q1: Can I have a sample order for LED lights?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the typical lead time for production?
A: Samples take 5-7 days, while mass production takes around 20-40 days depending on order quantity and season.
Q3: Do you have a Minimum Order Quantity (MOQ)?
A: Low MOQ is available; 1pc for sample checking is allowed. Mass production MOQ varies by product.
Q4: How are the goods shipped and how long does it take?
A: We usually ship via DHL, UPS, FedEx, or TNT (3-5 days). Airline and sea shipping are also optional.
Q5: Can you customize products or print my logo?
A: Yes, OEM services are welcome. We can print logos and develop new products based on your specific requests through our engineer team.
Q6: Are the lights waterproof for outdoor use?
A: Yes, our string lights feature IP65/IP67 ratings with glue-filling technology, making them ideal for outdoor environments.