Q: Do you accept custom design requests?
A: Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a quote.
Q: What details are needed for a custom quote?
A: Please provide desired dimensions, crystal/glass type, metal finish, number of lights, voltage, and quantity. Pictures or drawings help greatly for an accurate estimate.
Q: How do you ensure product quality?
A: We implement strict QC: material inspection, production checks, and final pre-shipment testing including electrical safety and assembly verification.
Q: What is your production lead time?
A: Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm exact timing upon order finalization.
Q: How do you pack chandeliers for safe shipping?
A: We use multi-layer protection: individual part wrapping, reinforced cardboard, thick foam padding, and sturdy export cartons. Fragile items are clearly marked.
Q: What is your warranty policy?
A: We offer a warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided for claims.
Boray Light
